Privacy policy

Basic Information on Data Protection

• Controller: Fellatrix SL.
• Purpose:
  • Provision of online services.
  • Web user management.
  • Commercial communications related to our services ("newsletter").
• Legal Basis:
  • Explicit consent and legitimate interest.
• Recipients:
  • Data is not transferred to third parties, except under legal obligation.
• Rights:
  • Access, rectify, and delete data, as well as other rights, as explained in the additional information.
• Additional Information:
  • You can find detailed additional information on Data Protection in the annexed clauses at www.buenassensaciones.com/privacy-policy.

 At Fellatrix SL, we strive to offer you the best possible experience through our products and services. Sometimes, it is necessary to gather information to achieve this. We care about your privacy and believe in transparency about how we handle your data.

In accordance with the GENERAL DATA PROTECTION REGULATION (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 (hereinafter, "GDPR") regarding the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and LAW 34/2002, of July 11, on Information Society Services and Electronic Commerce (hereinafter, "LSSI"), Fellatrix SL informs the user that, as the data controller, it will incorporate the personal data provided by users into an automated file.

Our commitment begins by explaining the following:

• We collect your data to enhance the user experience, tailored to your interests and needs.
• We are transparent about the data we collect about you and why we do so.
• Our intention is to offer you the best possible experience. Thus, we will always comply with regulations when using your personal data and, when necessary, we will request your consent.
• We understand that your data belongs to you. Therefore, if you decide not to authorise us to process it, you can request us to stop processing it.
• Our priority is to ensure your safety and handle your data in accordance with European regulations.

If you wish to learn more about the processing of your data, please see the various sections of the privacy policy below:

Who is responsible for the processing of your personal data?

• Identity: Fellatrix SL
• Tax Address: Calle Violetas, no 4 (Nueva Andalucía), Marbella, 29660, Spain.
• Tax ID: B01996503
• Email: [email protected]
• Commercial Registry of Málaga: Volume 5973, Folio 154, Section 1, Sheet 157428, First Registration.
• Fellatrix SL has designated a Data Protection Officer or an internal contact person within its organisation. If you wish to inquire about the processing of your personal data, you can contact them via the email [email protected].

What personal data do we collect? The personal data that you may provide include:

• Name, address, and date of birth.
• Telephone number and email address.
• Location.
• Information related to payments and returns.
• IP address, the time and date you accessed our services, the internet browser you use, and information about your device's operating system.
• Any other information or data you choose to share with us.
• Banking information.
• Order history, suggestions, and purchases.

In some cases, filling out the registration form is mandatory to access and enjoy certain services offered on the website; likewise, not providing the requested personal data or not accepting this data protection policy implies the inability to subscribe, register, or participate in any of the promotions in which personal data is requested.

 Why and for what purpose do we process your data? At Fellatrix SL, we process the information provided by interested parties for the following purposes:

• Manage orders or contract any of our services, either online or in physical stores.
• Manage the sending of information requested.
• Develop commercial actions and perform the maintenance and management of the relationship with the user, as well as the management of services offered through the website, which may involve automatic evaluations, profiling, and customer segmentation to personalise treatment according to their characteristics and needs and improve the online customer experience.
• Develop and manage contests, raffles, or other promotional activities that may be organised.
• In some cases, it may be necessary to provide information to Authorities or third-party companies for auditing purposes, as well as handle personal data from invoices, contracts, and documents to respond to customer complaints or Public Administrations. We inform you that the personal data obtained as a result of your registration as a user will form part of the Register of Activities and Treatment Operations (RAT), which will be periodically updated according to the GDPR.

What is the legal basis for processing your data? The processing of your data can be based on the following legal grounds:

• Consent of the interested party for the contracting of services and products, for contact forms, information requests, or registration in e-newsletters.
• Legitimate interest for the processing of our customers' data in direct marketing actions and explicit consent of the interested party for everything related to automatic evaluations and profiling.
• Compliance with legal obligations for fraud prevention, communication with Public Authorities, and claims from third parties.

How long do we keep your data? The processing of data with the purposes described will be maintained for the time necessary to fulfil the purpose of its collection (for example, as long as the commercial relationship lasts), as well as for the compliance with legal obligations that derive from the processing of the data.

 To whom is your data communicated? In some cases, only when necessary, Fellatrix SL will provide users' data to third parties such as its own group companies for the management, production, and development of the activity. Service providers (for example, insurers, banks, payment providers, delivery companies, etc.) with which Fellatrix SL works may use the data to provide the corresponding services, however, they will not use such information for their own purposes or for transfer to third parties.

Fellatrix SL strives to ensure the security of personal data when sent outside the company and ensures that third-party service providers respect confidentiality and have adequate measures to protect personal data. These third parties are obliged to ensure that the information is processed in accordance with data privacy regulations. In some cases, the law may require that personal data be disclosed to public bodies or other parties, only strictly necessary for the compliance with such legal obligations will be disclosed.

Where is your data stored? Generally, the data is stored within the EU. Data that is sent to third parties not belonging to the EU, we will ensure they offer an adequate level of protection, either because they have Binding Corporate Rules (BCR) or because they have adhered to the “Privacy Shield”

What rights do you have and how can you exercise them? You can direct your communications and exercise your rights by sending a request to the following email: [email protected].

 Under the GDPR, you can request:

• Right of access: You can ask for information on the personal data we have about you.
• Right of rectification: You can communicate any change in your personal data.
• Right to erasure and to be forgotten: You can request the deletion after blocking of personal data.
• Right to restriction of processing: It involves the restriction of the processing of personal data.
• Right to object: You can withdraw the consent to the processing of the data, opposing further processing.
• Right to data portability: In some cases, you can request a copy of the personal data in a structured, commonly used, and machine-readable format for transmission to another data controller.
• Right not to be subject to automated individual decisions: You can request not to be subject to decisions based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. In some cases, the request may be refused if you request the deletion of data necessary for the fulfilment of legal obligations. Additionally, if you have any complaints about the data processing, you can file a complaint with the data protection authority.

Who is responsible for the accuracy and truthfulness of the provided data? The user is solely responsible for the veracity and correctness of the data included, exonerating Fellatrix SL of any responsibility in this regard. Users guarantee and respond, in any case, to the accuracy, validity, and authenticity of the personal data provided, and commit to keeping them duly updated. The user agrees to provide complete and correct information in the registration or subscription form. Fellatrix SL reserves the right to terminate the services contracted with those users who provide false, incomplete, inaccurate, or outdated data. Fellatrix SL is not responsible for the truthfulness of information that is not of its own creation and for which another source is indicated, thus it also assumes no responsibility for hypothetical damages that could arise from the use of such information. Fellatrix SL reserves the right to update, modify, or delete the information contained in its web pages and may even limit or not allow access to such information. Fellatrix SL is exonerated from responsibility for any damage or harm that the user might suffer as a result of errors, defects, or omissions, in the information provided by Fellatrix SL whenever it comes from sources other than itself. Furthermore, the user certifies that they are over the age of 14 and possesses the legal capacity necessary for the consent regarding the processing of their personal data.

 How do we treat the personal data of minors? In principle, our services are not specifically directed to adults. However, in the event that any of them are aimed at minors under fourteen years of age, in accordance with Article 8 of the GDPR and Article 7 of LO3/2018, of December 5 (LODGED), Fellatrix SL will require valid, free, unambiguous, specific, and informed consent from their legal guardians to process the personal data of the minors. In this case, the DNI or another form of identification of the person giving consent will be required. In the case of those over fourteen years of age, the processing of data may proceed with the consent of the user, except in those cases where the Law requires the assistance of the holders of parental authority or guardianship.

What security measures do we apply to protect your personal data? Fellatrix SL has adopted the legally required levels of protection for Personal Data and tries to install those additional technical means and measures at its disposal to prevent the loss, misuse, alteration, unauthorised access, and theft of the Personal Data provided to Fellatrix SL. is not responsible for hypothetical damages or losses that could result from interferences, omissions, interruptions, computer viruses, telephone breakdowns, or disconnections in the operational functioning of this electronic system, caused by reasons beyond Fellatrix SL's control; delays or blockages in the use of this electronic system caused by deficiencies or overloads of telephone lines or overloads in the Data Processing Center, in the Internet system, or other electronic systems, as well as damage that may be caused by third parties through illegitimate interference beyond the control of Fellatrix SL. However, the user should be aware that Internet security measures are not impregnable.

 Links to other websites The website www.buenassensaciones.com may contain links to other websites and other Internet sites such as social networks Facebook, Instagram, X, Periscope, payment gateways with Play Google, PayPal, or Banco Sabadell among others, are purely informative and in no case imply suggestion, invitation, or recommendation about them. Fellatrix SL will not assume responsibility for the contents of a link belonging to an external website, nor will it guarantee the reliability, accuracy, comprehensiveness, truthfulness, validity, and technical availability. When you click on one of these links and access an external website that is linked with our website, your visit will be subject to the privacy policy of that website, leaving Fellatrix SL disassociated from any type of responsibility regarding their privacy policy. In the case that other websites establish links to the website of Fellatrix SL, it will not be understood that Fellatrix SL has authorised the link or the content of the website in which the link is contained, nor can inappropriate, defamatory, illegal, obscene, or illicit content be included on the page of the link, nor other contents that are contrary to current legality. Fellatrix SL reserves the possibility to contact the owner of the website in which the link is established if it considers that the regulation is violated, as well as to exercise the corresponding legal and extrajudicial actions.

 How do we use cookies? The website of Fellatrix SL uses cookies, for the purpose of optimising and personalising your navigation on it. Cookies are physical files of information that are housed in the user's own terminal; the information gathered by the cookies serves to facilitate the user's navigation of the portal and optimise the browsing experience. The data collected through cookies can be shared with the creators of the same, but in no case will the information obtained by them be associated with personal data or data that can identify the user. However, if the user does not wish to have cookies installed on their hard drive, they have the possibility to configure the browser in such a way that it prevents the installation of these files. For more information, consult our Cookies Policy.

Can the privacy policy be modified? This privacy policy may be modified. We recommend that you review the privacy policy periodically.